Shipping Policy

This policy explains how and when orders placed on lydiaandbrooks.com are shipped. Lydia & Brooks currently ships to addresses in Australia.

Shipping costs

Shipping costs are calculated at checkout and are always shown to you before you pay. There are no hidden fees added after payment.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a Friday evening or at the weekend are processed from the next business day.

Delivery time

Our products are shipped from our suppliers' warehouses in Asia. Estimated delivery is 8–12 business days after dispatch. This is an estimate, not a guarantee: carrier delays, customs checks or busy periods can occasionally make delivery take longer.

Tracking your order

Once your order has been dispatched you will receive an email with your tracking number. You can follow your parcel at any time on our Track Your Order page.

Customs and import charges

If any customs duties or import taxes apply to your order, they are the responsibility of the customer, as set out in our Terms of Service.

Incorrect address

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible and we will try to correct it before dispatch. The address cannot be changed once the order has been shipped.

Lost or damaged parcels

If your parcel has not arrived within 20 business days of dispatch, or arrives damaged, please email us with your order number (and photos if damaged) and we will look into it with the carrier. Your rights under the Australian Consumer Law are not affected.

Contact

Questions about shipping? Email info@lydiaandbrooks.com.

Lydia & Brooks is a trading name of Luís Inácio, sole trader registered in Portugal, NIF/VAT PT249809451. Registered address: Rua de São Miguel 749, Anreade, 4660-011 Resende, Portugal.